Excellence in Customer Service is a mystery shopping company, was founded by Dave and Linda Meholovitch, two long time customer service business people who set out to provide a mystery shopping service dedicated to delivering excellent, accurate and more useable information in the fastest time possible.
Excellence in Customer Service will provide you with customized survey reports that will help you make better decisions about your customer service needs.
- Report and Analysis: Scoring for each department shopped. The data from each department and the percentage point for each department is measured. This will provide you with a guideline to influence your training and recognition programs.
- Service: You will know specifically how your customers are being treated and what level of service they experience when they visit your business. You’ll find out exactly what happened, when it happened and who was involved in the transaction.
- Sales: You will discover if your employees are attempting to serve in the manner you have trained them to serve. Are they doing the appropriate first impressions? Are they attempting to cross-sell other products/services appropriate for the customers needs?
- The Summary Reports: In the summary reports you will see the results of all departments shopped with an overall rating percentage point, ranking of each location including written essay for each department shopped.
We believe every business is unique. That’s why we develop your customer service evaluation reports around the uniqueness of your business. We measure your customer service by your standards. This will provide you with an evaluation that is designed to give you an outside factual analysis on how your business is being perceived from the most important person- your customer.
''Customers can tell in seconds when an employee cares or doesn't care.'' |
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