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''If your company isn't investing in measuring your customer satisfaction, think about all the companies you admire as models for doing business right. You'll not only find that most have a consistent measuring program in place, but measuring is a part of their culture.''

We will take a Snap-Shot of the level of customer service your company provides. You will find it remarkable how quickly your customer service can be improved through our measurement and goal setting system. Within weeks, employees will advance to a point where they are consistently meeting or exceeding the expectations of your customers and exceeding the service level of your competitors.

Online Reporting

Clients log into their own personalized page on our web site (username and password). We will provide you with instant 24/7 access to all completed mystery shopping reports. Clients will search specific reports based on date of shops.

Let's get started! Call me today. Dave Meholovitch 541-312-4183

How You Benefit

Real Time Training

Mystery Shopping is the process of helping employees through self evaluation. Mystery Shopping is one of the most effective techniques that exist for improving behavior and employee performance. Your mystery shopping reports will provide opportunities for employees to do their own self evaluation. Once people understand they are doing excellent, (or the opposite) it's much easier for them to ''play back the tape'' mentally and perform better. Your staff coaching will be more successful when you can involve the employee in the process of defining the problem and the solution. Mystery shopping is the hottest Real Time Training and Coaching program, designed to capture your customer's sales and service experience.

Would you like to know if your front-line employees are?
  1. Giving the right first impressions.

  2. Presentation skills-selling benefits.

  3. Asking questions to qualify needs.

  4. Product knowledge.

  5. Closing- asking for there business.
Did You Know?

Employees made aware that a Mystery Shopping program is in place, are more motivated to provide excellent service since any customer is a potential ''Mystery Shopper!''

When you lose a customer, you lose two ways. One, you don't get their money. Second, your competitor does.

 

Testimonials

Excellence in Customer Service mystery shopping program provided our bank an objective analysis of our existing customer service skills. Dave and Linda then ... Read More

By utilizing the services of Dave Meholovitch, we were able to quickly identify the most impact ways to positively affect the consumers experience with our company. To our surprise, Dave showed us that we had been over looking the 'simple things' and by focusing ... Read More

We have been using Dave Meholovitch’s Excellence in Customer Service for about two years now. We find the feedback we receive from his secret shopper and post visit phone surveys to be an excellent tool for ... Read More

I met with Dave to discuss something I had been contemplating for some time—a phone survey of our hotel and resort guests. Though he had not performed such a task before, Dave was more than willing to try to meet our needs. He subsequently developed ... Read More

 

 
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