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What our clients are saying about us! ''Excellence in Customer Service mystery shopping program provided our bank an objective analysis of our existing customer service skills. Dave and Linda then provided us feedback on how to improve those skills as an organization.'' ''We were missing opportunities to increase our customer base that would have continued if not for Dave’s mystery shopping program.'' ''If you are a company that depends on customer service, I highly recommend the services that Excellence in Customer Service provides.'' BankR.S.C. Bend, Or. ''By utilizing the services of Dave Meholovitch, we were able to quickly identify the most impact ways to positively affect the consumers experience with our company. To our surprise, Dave showed us that we had been over looking the 'simple things' and by focusing on those areas, we were able to provide the customer with measurably improved service. It was extremely helpful to have someone from the outside survey our stores – we are too close to view our performance through consumer’s eyes.''Lumber Hardware M.J. Portland, Or. ''We have been using Dave Meholovitch’s Excellence in Customer Service for about two years now. We find the feedback we receive from his secret shopper and post visit phone surveys to be an excellent tool for discovering areas in need of improvement and fine tuning our customer service experience. Dave brings a professional, third party perspective to an aspect of business that is often very difficult to diagnose internally.''Resort S.W. Klamath Falls, Or. ''I met with Dave to discuss something I had been contemplating for some time—a phone survey of our hotel and resort guests. Though he had not performed such a task before, Dave was more than willing to try to meet our needs. He subsequently developed a software program that allowed his staff to efficiently perform the survey and we began a trail run. I can say in candor that this program more than met our expectations. Again, Dave’s staff was very timely, thorough and the results were impressive. We were presented with a professional report each month. Once more, our expectations were more than met. I would not hesitate to recommend Dave and his company if you are considering using his services. He has an excellent grasp of service and works diligently to deliver what he promises.''Resort S.C. Redmond, Or. ''I have worked with Dave from Excellence in Customer Service on several occasions and have found that his secret shopper surveys of our restaurant are discreet, thorough and concise. Dave has a keen eye for the little details that matter and he communicates the results in a way that I found to be very helpful with regard to improving operations. You walk away with information that you can use the next day.'' B.S. Bend, Or. ''A vital component of our member services involves surveying the members of our club. Dave from Excellence in Customer Service conducted a phone survey to gauge the satisfaction level of parents using our day care facilities. His follow up reporting gave us both quantitative and qualitative information that we found very helpful. I recommend Dave to any company wishing to gain valuable insights on how they are perceived by the customer.''Health Club B.S. Bend, Or. ''Working with Excellence in Customer Service helped us make a difference in the delivery of our customer services. The Mystery Shoppers put our staff to the test, which in turn, pointed out where we were weak and the areas in which our staff needed training. The feedback was provided was timely and assisted us in talking to our staff about our vision for our customer’s experience when receiving services from us. In addition the Mystery Shopping program provided us with hard data which pointed out the aspects of our services which were working and the aspects of our services that were not working. With this information- we were able to make changes so that all aspects work. I highly recommend the program and plan to continue working with Excellence in Customer Service to ensure that we maintain a high level of customer service.'' K.P. Eugene, Or. |
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